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We're a small family run Canadian company doing our best to help people around the world. Because of recent U.S. law changes (White House Executive Order, effective August 29, 2025), shipments of Drysol into America may now face customs fees even though Drysol should be tariff free under USMCA. These charges are set by governments and couriers, not by us, and we do not receive any of these fees.
What This Means for You
You may be contacted by customs or a courier to pay fees before receiving your package.
Delivery times can vary, and sometimes packages are delayed, held, or inspected by customs.
Please check your country's import rules and restrictions before ordering. If a package is refused or confiscated, we cannot issue a refund or replacement.
If you refuse to pay fees and your package is abandoned, we cannot issue a refund or resend the order.
Once shipped, your tracking number is the only information available to both you and us. Contacting us does not provide more than what you see online.
We cannot guarantee delivery times or even that a package will arrive, as this depends on customs and courier services.
If a package is lost, delayed, or damaged by UPS, or another courier, we are not responsible and cannot compensate you.
Make sure your shipping address is complete and accurate before placing your order. We cannot reroute or correct packages once they have shipped.
Our Promise
We pack and ship every order with care, and we always try to minimize costs for our customers.
We'll provide full tracking and assist where possible, but we cannot override customs or courier decisions.
We are currently using UPS for shipping but it's a little more.
Receive your package as few as 4-8 business days!(*)
This is our default shipping option for you. For every order you place, you only pay $14.50 USD. (U.S.A. address only.) Your package will be shipped Expedited Parcel via Canada Post, and will be delivered by USPS Priority Mail.
Benefits:
- Track your shipment online
- Coverage for loss or damage up to $100 included
- When we ship your order, you will receive an email from Canada Post with your tracking number.
- Shipping Prices shown applies for under 1,000 grams ONLY. (**)
The order process :
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Order online with credit card.
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You will receive an automatic email from us confirming your order. |
When we ship your order, you will receive another email from Canada Post with a tracking number. |
Your order will be delivered to your shipping address within 4- 8 business days. |
(*)This does not include our processing time which is usually 1 - 3 business days, not including weekends and both CDN and USA holidays. This month's average processing time is 1.2 business days. To Hawaii, it usually takes 30 days. Business days between major urban centers, some exceptions apply. This is an estimated time of delivery, and we are not responsible for delays caused by United States Postal Service (USPS) or public statutory holidays.
(**) Any orders over 1,000 grams will be charged the actual shipping cost, in any instance where the shipping is over 1,000 grams we will call or email you to let you know the actual shipping cost before we charge you for the shipping. Please note that processing time may take a few days before we contact you by telephone.
 Track your shipment online:
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Canada Post website provides an online tracking system.
Please click a link below to visit Canada Post website.
Canada Post Track a Package page:
https://obc.canadapost.ca/emo/basicPin.do?language=en |
Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.
To avoid this situation, please check the USPS website with your tracking number often.
If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.
Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.
Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.
If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us.
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