Refunds will be handled on a case by case basis.
Some customers miss the USPS delivery attempt notice, and when they realize that their packages have not arrived, it has been already returned to our company.
If you don't find a delivery notice, but if on the USPS tracking page they say it attempted a delivery, please phone USPS.
Phone 1-800-222-1811 and talk to a USPS customer representative, give him/her your tracking number, then ask for the address, phone number and hours of operation of the local Postal Unit your package is being held at. You can schedule a redelivery or go and pick it up in person. For pick up, your photo ID is required.
Please note: Our customer Service center has no more information or ability than what you can see and do on the USPS.com tracking website.
If you forget to check the tracking status and if USPS keeps your Expedited Parcel for 30 days or your Xpresspost Parcel for 5 days, your package will be returned to us.
